Vinson

Position Title: Systems Administrator

Reports To: Regional Director

FLSA Status: Exempt

About the Company 

Vinson Group, LLC is a trusted multi-division technology management partner for K-12 organizations nationwide. Vinson has developed an innovative management approach that focuses on the K-12 market using effective and unique technology management and support models. Vinson’s technology design is adaptive to the aggressive nature of today's learning environments where technology is focused on providing effective tools to assess funding, cultivate a collaborative atmosphere, and enhance management capabilities. Utilizing the multifaceted skillsets of our colleagues and partnerships, Vinson continues to enable and support  technology transformation in K-12 institutions. 

What it’s Like to Work Here

We don’t just offer a job—we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You’ll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work. In addition, we provide comprehensive benefits to ensure you feel supported every step of the way. Click here to view a visual representation of how we bring these commitments to life. 

To excel here, you’ll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you’ll need to be passionate about making an impact.

If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together

POSITION SUMMARY

This Systems Administrator role supports and maintains client infrastructure and provides support to Vinson field personnel as assigned. This role is vital in ensuring our managed services are delivered at the highest quality and allows the company to grow the business. From the signature of a proposal to the ongoing support required, this individual is responsible for the management, setup and ongoing support required to guarantee a stable and robust infrastructure for our clients. Client infrastructure support for the assigned region will be the primary focus for this role, however, all remaining available time will be used to support the Grid Services team of Systems Administrators companywide. 

RESPONSIBILITIES

Core Responsibilities

• Report to Grid Services Regional Director
• Provide support for assigned projects
• Provide support for Grid Services tickets according to company workflow
• Assist other Systems Administrators with escalations or project tasks
• Utilize Autotask to document/report work daily
• Provide both on-site and remote support for escalations and projects as required
• Participate in weekly Grid Services team calls
• Reassign tickets to Field Team queue as required
   

Client Support

• Assist school staff by responding to, following-up on, and closing Grid Services tickets in a timely manner
• Communicate professionally with the client and avoid using technical jargon
• Provide excellent customer service to clients

Technical Management

• Troubleshoot, modify and deploy existing or new switches, access points, routers and servers (physical and virtual) in alignment with Vinson Technical Standards
• Provide recommendations for purchasing infrastructure (servers, switches, access points, etc.) that are aligned with Vinson Technical Standards
• Complete an annual directory services (AD/GS) cleanup for all identified clients
• Protect the privacy of confidential information, including records and files
• Reference documentation to create, troubleshoot and modify user accounts according to established formulas
• Keeps all network documentation up-to-date (Network and Infrastructure, User Account Creation & Network Maps)
• Act as the primary resource for infrastructure-related projects (upgrading servers/networks, deploying new applications) as assigned by leadership
• Routinely travel to client sites to provide onsite support and evaluate infrastructure security and health
• Utilize remote management and monitoring (RMM) tools to service and support client infrastructure, triage outages or significant changes and notify teams of problems
• Audit RMM settings periodically to ensure alerts related to appropriate client systems are delivered to the correct personnel

Team Support

• Act as the main contact for the assigned region for infrastructure support and escalation needs (as assigned by Regional Director)
• Follows company procedures for Grid Services ticket workflows and escalations
• Monitor and triage incoming tickets appropriately by accepting or reclassifying to the most appropriate queue
• Notifies appropriate team member(s) of critical requests/issues
• Learn from and cross-train peers on new or improved technical skills 
• Participates in team meetings, company training, and stays informed of company updates
• Identify methods, procedures, products, etc. to help improve client support and communicate needs to the Regional Director

REQUIRED QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

• Associate’s degree in Computer Science, Information Technology, or a minimum of two years of experience in a similar role.
• Minimum of 2 years of customer service experience.

Technical & Problem-Solving Skills

• This experience should include exposure to automation and scripting tools and a working knowledge of networking protocols, hardware, and software.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Familiarity with hosted applications like Google Workspace
• Experience with databases, networks (LAN, WAN) and patch management
• Familiarity with various operating systems and platforms
• Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.
• Ability to comprehend and follow verbal/written instructions in English.

Professionalism & Communication

• Ability to always present oneself in a professional manner.
• High level of discretion and ability to follow confidentiality protocols.

Transportation & Legal Requirements

• Must have reliable transportation to travel to and from work sites.
• Must maintain a safe driving record.
• Must always carry valid vehicle insurance and a driver’s license.
• Must clear a criminal background check.

PREFERRED QUALIFICATIONS

Experience & Certification

• 5 years of technical support experience.
• 2 years of server and network administration experience.
• Professional Certifications:
  • Google IT Support Professional Certificate
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Network+

Technical Skills

• Demonstrated experience repairing end-user equipment in a professional capacity.
• Demonstrated experience diagnosing and resolving end-user server, networking and infrastructure issues.

Customer-Facing Experience

• Demonstrated experience performing technical work in a customer-facing role.

Work Environment

The position will be expected to operate in a school environment, in either a full or part time capacity.  The position can be remote.  However, it is expected to be in schools on an as needed basis.

Physical Demands

This position operates in a school environment or partially remote at home. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The individual has the ability to lift up to 50 pounds.

• Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls. 
• Requires employee to frequently stand, climb, crawl, walk, pull and/or push.
• Vision abilities (with correction) include close, distance, and ability to adjust focus.
• The ability to communicate information and ideas in speaking so others will understand.
• Desire and ability to model company values.
• Prolonged periods of sitting at a desk and working on a computer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type and Expected Hours of Work

This is a full-time position, and flexible work hours are typically Monday through Friday 8:00 a.m. to 4:00 p.m. Overtime may be required on an as needed basis. 

Travel:

This position requires up to 50% travel on a daily basis.   Dependable transportation to and from client locations required. 

Compliances: 

• Vinson is an Equal Opportunity Employer - Minorities/Females/Disabled/Veteran  -  "Know Your Rights"
• Policy on Affirmative Action - "Policies"

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Employee Signature:______________________________          Date:___________________